‍Effective Date: August, 1, 2025

PoolVana LLC (“PoolVana,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you interact with our website, services, and communications.

Information We Collect
We may collect the following types of information when you interact with PoolVana:
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- Personal Data: Such as your name, phone number, email address, and billing information when you request services or communicate with us.
- Service Information: Details related to your pool care plan, appointments, and communications with our team.
- Device & Usage Data: Information automatically collected through cookies or similar technologies when you use our website.

How We Use Your Information
We use personal information to:
- Provide and manage our pool care services
- Communicate with you, including by phone, SMS, and email
- Improve our website, services, and customer experience.
- Comply with legal and regulatory requirements.

SMS Messaging Policy
PoolVana LLC may disclose Personal Data and other information as follows:

- Third Parties That Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
- Additional Disclosures: We may disclose Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Privacy Policy.
- Exclusions: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing of Information
We do not sell your personal information. We may share information in the following ways:
- With service providers who help us deliver services.
- With affiliates and subsidiaries, under this Privacy Policy.
- When required by law, regulation, or legal process.

Your Choices
- Opt-Out of Marketing: You may opt out of marketing communications by following unsubscribe instructions or contacting us directly.
- SMS Opt-Out: You may stop receiving SMS messages by replying “STOP” to any message.

Data Security
We implement reasonable safeguards to protect your information from unauthorized access, use, or disclosure.

Changes to This Policy
‍We may update this Privacy Policy from time to time. Changes will be posted at mypoolvana.com/privacy with an updated effective date.

Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:

‍PoolVana LLC
Phone: (972) 439-3677